Support

Contact Ohana Labs

Lumina Loop is provided by Moran Ohana, operating as Ohana Labs. For help, bug reports, privacy requests or an inappropriate ad, email ohana.ai.apps@gmail.com. We do not provide in-game chat or a guaranteed response time.

Useful details

Tell us your app version, device model, operating-system version and the steps that led to the issue. A screenshot without personal information can help. For an ad report, describe the advertiser and roughly when it appeared. Please do not send passwords, identity documents, payment details or sensitive information. A parent or guardian should contact us for a child.

Ads and local progress

The development build uses test ads. Ads need a network connection and may be unavailable; starting a new run never requires an ad. A continue is awarded only after the ad service confirms the reward, with a limit of two successful continues per run.

Best scores are local. We cannot restore a deleted score from a server. Local reset does not delete information held independently by Google or other service providers. Read the Privacy Policy for privacy choices, data handling and requests.